PRIVACY POLICY
Fuel Right Australia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Fuel Right Australia collects, holds, uses and discloses personal information in connection with its website, products, services and related business activities.
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It explains the kinds of personal information we collect, how we collect and hold that information, the purposes for which we use and disclose it, whether we are likely to disclose information overseas, how you may access and request correction of your personal information, and how you may make a complaint if you believe your privacy has been breached.
By accessing or using our website, contacting us, submitting an enquiry, requesting a quote, purchasing products, or otherwise dealing with us, you acknowledge that your personal information may be collected, held, used and disclosed by us in accordance with this Privacy Policy.
Fuel Right Australia is the Australian distributor of Fuel Right products. If you wish to contact us about privacy matters, you may do so using the following contact details:
Fuel Right Australia
Email: support@fuelright.com.au
We may collect personal information that is reasonably necessary for our functions and activities. The personal information we collect may include your name, business or company name, job title, telephone number, email address, physical address, delivery address, account and transaction details, enquiry information, correspondence with us, and information about the products or services you enquire about or acquire from us. We may also collect information about how you interact with our website, including your IP address, browser type, device information, pages viewed, referring website, date and time of access, and session activity collected through cookies or analytics technologies.
In most cases, we collect personal information directly from you when you contact us, complete a form on our website, request a quote, place an order, subscribe to communications, or otherwise provide information to us. We may also collect personal information from third parties where reasonably necessary, including your employer or representative, referral sources, delivery providers, payment providers, software providers, technical service providers, and publicly available sources.
If you do not provide the personal information we reasonably request, we may not be able to respond to your enquiry, provide products or services, process orders, arrange delivery, provide customer support, or otherwise deal with you effectively.
We collect, hold, use and disclose personal information for purposes including responding to enquiries, preparing quotations, supplying and supporting products, managing customer and supplier relationships, processing payments, arranging deliveries, maintaining records, improving our website and systems, sending marketing communications where permitted by law, and complying with legal and regulatory obligations. We may also use or disclose personal information for related purposes that you would reasonably expect, or for other purposes where you have consented or where we are otherwise required or authorised by law.
We may disclose personal information to our employees, contractors, related entities, IT service providers, website hosts, cloud storage providers, analytics providers, CRM providers, payment processors, freight and logistics providers, professional advisers, manufacturers, product principals, supply chain partners, regulators, courts, law enforcement agencies, and other persons where disclosure is reasonably necessary for our business operations or is otherwise permitted or required by law. We do not sell personal information.
Some of the third-party service providers we use may be located outside Australia, or may store or process personal information on systems located outside Australia. Where this occurs, we will take reasonable steps to ensure that any overseas recipient handles personal information in a manner consistent with Australian privacy law unless an exception applies. Depending on the service providers engaged from time to time, personal information may be disclosed to recipients located in countries such as the United States, New Zealand, Singapore, or other jurisdictions in which our technology or service providers operate.
Our website may use cookies and similar technologies to operate effectively, remember user preferences, analyse website traffic, improve performance, and support advertising or remarketing activities. Cookies are small data files stored on your device when you visit a website. You can usually manage or disable cookies through your browser settings, although doing so may affect website functionality. If we use third-party analytics or advertising tools, such as Google Analytics or similar platforms, those providers may collect information about your interaction with our website in accordance with their own privacy practices.
Where permitted by law, we may use your personal information to send you marketing or promotional communications about our products, services, updates, offers or related information that may be of interest to you. You may opt out of receiving marketing communications from us at any time by using the unsubscribe facility in the communication or by contacting us directly. We will process opt-out requests within a reasonable time.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. The steps we take may include physical security measures, access controls, password protection, authentication procedures, secure systems, staff confidentiality obligations, and secure destruction or de-identification of information when it is no longer required. While we take reasonable steps to protect personal information, no method of transmission over the internet or method of electronic storage is completely secure.
If we are subject to the Notifiable Data Breaches scheme and we experience an eligible data breach, we will comply with our obligations under applicable law, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
You may request access to the personal information we hold about you, and you may request correction of that information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make such a request, please contact us using the contact details set out in this Privacy Policy. We may need to verify your identity before processing your request. In some circumstances, we may refuse access or correction where permitted by law, in which case we will provide reasons where required.
If you believe that we have breached the Privacy Act 1988 (Cth), the Australian Privacy Principles, or otherwise mishandled your personal information, you may make a complaint by contacting us in writing using the contact details set out in this Privacy Policy. Please provide sufficient detail to enable us to investigate the complaint properly. We will acknowledge your complaint within a reasonable time and aim to investigate and respond within 30 days where practicable.
If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner through its website at oaic.gov.au.
Where lawful and practical, you may deal with us anonymously or by using a pseudonym, such as when making a general enquiry. However, in many cases we will require your real name and contact details in order to provide quotations, products, services, support or other assistance.
At the date of this Privacy Policy, Fuel Right Australia does not use computer programs to make decisions that significantly affect an individual’s rights or interests without human involvement. If this changes, we may update this Privacy Policy to describe the types of decisions made, the kinds of personal information used, and the impact those decisions may have, as required by law.
We may amend this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, legal obligations or website functionality. The current version will be published on our website.
Last updated: 29 March 2026
For all privacy-related enquiries, requests for access or correction, or privacy complaints, please contact:
Privacy Officer
Fuel Right Australia
Email: support@fuelright.com.au