01 / AUSTRALIAN SUPPORT
Australian fuel quality support
Practical guidance for operators responsible for diesel storage, fuel handling and critical equipment across Australia. Start with the operating problem, then determine which evidence and intervention are appropriate.
Understanding the requirement
Fuel quality management involves more than choosing an additive. Storage history, water exposure, fuel turnover, system condition and the consequence of an interruption all influence the response. Fuel Right Australia can help customers navigate its product portfolio and relevant technical information, with specialist site assessment or laboratory services arranged separately where required.
When to contact us
- Repeated filter blockages, sediment or unexpected fuel-system maintenance.
- Water found in a tank, after a delivery or during routine inspection.
- Long-term diesel storage for backup generators or intermittently operated equipment.
- Comparing preventative treatment, microbial screening and water-management options.
- Planning consistent product supply across multiple Australian operating sites.
A useful first conversation
- Define the equipment and fuel: diesel grade, approximate storage capacity, tank type, age and turnover.
- Describe the symptoms: when they started, whether they recur, and which tanks or equipment are affected.
- Review available evidence: fuel samples, laboratory reports, filter changes, water readings and maintenance records.
- Identify immediate controls: isolation, inspection or specialist attendance where a safety or equipment risk exists.
- Agree the next action: additional testing, water removal, housekeeping, product suitability review or referral to a qualified contractor.
PRACTICAL APPLICATION
What happens after an enquiry?
An operator reporting blocked diesel filters and water at the tank bottom should not be given an automatic treatment dose. The first discussion should establish whether the water is free or dispersed, how it was detected, whether samples are representative and whether filters contain solids. Water removal and a condition assessment may be more urgent than an additive purchase.
Preparing for a support discussion
| Observed issue | Useful information to gather | Likely next decision |
|---|---|---|
| Water detected | Tank location, detection method, recent deliveries, known ingress | Confirm and investigate water; assess safe removal |
| Recurring blocked filters | Filter history, sample location, deposits, equipment symptoms | Assess particulates, degradation and microbial possibilities |
| Long-term stored diesel | Storage age, turnover, tank condition, generator test history | Set a risk-based sampling and monitoring plan |
| Multi-site supply | Fuel types, site count, volumes, delivery locations | Confirm compatible products and procurement requirements |
Use this as a decision aid; confirm actual site conditions and applicable technical requirements before acting.
Related guidance
Frequently asked questions
Can I choose a treatment from a photo of dirty fuel?
Not reliably. Photographs can document symptoms but cannot establish fuel specification, identify all contaminants or show their concentration. A sampling and testing plan may be needed.
What information should I send with an enquiry?
Include fuel grade, tank volume, location, storage duration, equipment type, symptoms, water history, recent deliveries and any existing test results. Avoid sharing personal or confidential site information unnecessarily.
Can your product guidance replace an on-site inspection?
No. Product guidance can support decisions, but structural defects, significant contamination, hazardous conditions and equipment faults may require a qualified technician or accredited laboratory.
Plan your next step
Discuss your fuel system and the evidence you already have.